Privacy Policy

Information We Collect

We collect information that you provide directly to us when you create an account, make a deposit, withdraw funds, or contact our support team. This typically includes your name, date of birth, email address, postal address, telephone number and payment details.

During identity verification processes required by gambling regulations, we may also collect copies of official identification documents such as passports or driving licences, along with proof of address and source of funds documentation. Technical information is gathered automatically when you use our website, including your IP address, browser type, device identifiers and pages visited.

How We Use Your Information

Your personal data is used to provide and improve our gaming services, process transactions, verify your identity, prevent fraud and ensure compliance with legal and regulatory obligations. We also use the information to personalise your experience, manage your account and communicate important updates regarding your activity on the platform.

Where you have given consent, we may send you marketing communications about bonuses, promotions and new games. You can withdraw this consent at any time by adjusting your account preferences or contacting customer support.

Sharing Your Information

We may share your personal data with trusted third-party service providers who assist us in operating the website and delivering our services. These include payment processors, identity verification agencies, customer support platforms and regulatory bodies when required by law.

All third parties are contractually obliged to maintain the security and confidentiality of your information and may only use it for the specific purposes we have authorised. We do not sell your personal data to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic and provide a personalised experience. Essential cookies are necessary for the website to operate correctly, while analytical and preference cookies help us understand how visitors use the site and remember your choices.

You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect the performance and features available to you on the platform.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These include encryption of sensitive data, secure servers, regular security assessments and strict access controls for our staff.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to keep your login credentials confidential and to use strong, unique passwords.

Your Rights

Under applicable data protection legislation, you have the right to access, rectify, erase or restrict the processing of your personal data in certain circumstances. You may also request a copy of the information we hold about you or object to particular types of processing.

To exercise any of these rights, please contact our Data Protection Officer using the details provided below. We will respond to your request within one month, though this may be extended in complex cases as permitted by law.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer your personal data to such locations, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities, to maintain the same level of protection afforded within the UK.

Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by gambling, anti-money laundering and tax legislation. When the data is no longer needed, it is securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our support team via live chat or email us at [email protected]. Our dedicated team will be happy to assist you.

Last updated: March 2025