Terms and Conditions

General Information

These Terms and Conditions explain how Royal Planet Casino operates its website and games. They cover account creation, financial transactions, bonuses, responsible gambling and the legal framework that applies to every customer. The operator reserves the right to amend these terms at any time. Any changes will be published on this page and will take effect from the date they are posted. Continued use of the site after such changes means you accept the updated version.

Who Can Play

You must be at least eighteen years old and legally entitled to gamble in the country where you are located. It is your sole responsibility to check that online gambling is permitted in your jurisdiction. Employees, directors, and anyone directly connected with the operation of the casino are not allowed to open accounts or play for real money.

Account Registration and Verification

When you register you must provide accurate personal details. All information will be checked for completeness and correctness. The casino may request additional documents to verify your identity, age and address before allowing withdrawals. Only one account per person, household, IP address or shared computer is permitted. Duplicate accounts will be closed and any winnings may be forfeited.

Using Your Account

You are responsible for keeping your username and password confidential. Any activity carried out under your login is considered to have been made by you. If you suspect that someone else has accessed your account you must contact customer support immediately. The casino may temporarily lock accounts while security checks are completed.

Deposits and Withdrawals

Funds can be added to your account using any of the payment methods displayed on the cashier page. All deposits are processed instantly and appear in your balance once confirmed by the payment provider. Withdrawals are normally returned to the same method used to deposit. Before the first withdrawal can be processed, identity verification is usually required. Processing times vary depending on the payment provider and the completeness of your verification documents. The casino does not charge fees for standard withdrawals, although your bank or payment provider may apply their own charges.

Bonuses and Promotional Offers

From time to time the casino makes bonus offers available. Each promotion has its own specific rules regarding eligibility, wagering requirements, maximum stake limits and eligible games. These rules are clearly stated on the promotion page or in the accompanying terms. Unless the offer states otherwise, bonus funds and any winnings derived from them must be wagered a certain number of times before a withdrawal can be requested. The casino reserves the right to remove, amend or cancel any promotion without prior notice. Abuse of bonuses, including the use of multiple accounts or betting patterns designed to exploit the offer, will result in the bonus and associated winnings being removed.

Responsible Gambling

The casino is committed to promoting safe and enjoyable play. Tools are provided to help you manage your gambling, including deposit limits, loss limits, session-time reminders and self-exclusion options. If you feel you are losing control, you are encouraged to use these tools or contact customer support for further assistance. Self-exclusion is taken very seriously and cannot be reversed during the chosen exclusion period.

Prohibited Conduct

Certain activities are not allowed. These include using automated software, bots or any artificial intelligence to play games, colluding with other players, attempting to defraud the casino, and behaving in an abusive or threatening manner towards staff or other customers. The casino uses sophisticated monitoring systems to detect such behaviour. Any account found to be involved in prohibited activity may be closed permanently and any balance, including winnings, may be confiscated.

Intellectual Property and Content

All logos, graphics, text, software and game content on the website belong to the operator or its licensors. You are not permitted to copy, reproduce, modify or distribute any of this material without written permission. The games are provided for your personal entertainment only and must not be used for any commercial purpose.

Our Liability to You

The services are provided on an “as is” basis. While every effort is made to ensure the website and games operate correctly, the casino cannot guarantee uninterrupted or error-free service. To the fullest extent permitted by law the operator will not be liable for any indirect, special or consequential losses. Our total liability to you will never exceed the amount you have paid to us in the six months preceding any claim.

Complaints and Disputes

If you have a complaint you should contact customer support in the first instance. The casino will investigate the matter thoroughly and aim to respond within a reasonable time. Should you remain unhappy with the outcome you may refer the dispute to an independent alternative dispute resolution provider, details of which are available on the website.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

By continuing to use Royal Planet Casino you confirm that you have read, understood and accepted every part of these Terms and Conditions.